الشروط والأحكام

These Terms & Conditions (the “Terms”) govern the relationship between you and “Nidaa” (“we”, “us”) regarding your use of the platform and its services. By using the Service you confirm your agreement to these Terms and to the accompanying Privacy Policy.

• “Platform” or “Service”: the Nidaa website, apps, school dashboard, schoolyard display, and all related services.
• “School”: the educational entity subscribed to the Service.
• “User”: any person who uses the Service (administration, supervisor, guard, parent, receiver).

Nidaa provides a cloud platform to organize student pickup and handover, including pickup requests, live queues, configurable workflows, identity verification via codes and permits, operational reports, a display screen, and a support center. We may develop the Service, add new features, or modify existing ones from time to time.

• Accounts are created by the school or by Nidaa, and accurate, up-to-date information must be provided at registration.
• You are responsible for keeping your login credentials confidential and for all activity carried out through your account.
• You must notify us immediately of any unauthorized use of your account.
• Children may not create independent accounts; student data is managed by the school or the legal guardian.

Nidaa acts as the provider of the technical platform (the “Processor”), while the School remains responsible for its data and users (the “Controller”). The School undertakes to:

• Obtain the legal basis required to enter and use parent and student data.
• Manage the permissions of its staff and users and ensure the accuracy of the data entered.
• Use the Service in accordance with the regulations in force in the Kingdom and the school’s internal policies.

Nidaa is not responsible for the operational decisions made by the School or its users, such as approving or rejecting pickups.

When using the Service, you agree not to:

• Use the Service for any unlawful purpose or in violation of the regulations or public morals of the Kingdom.
• Attempt unauthorized access to the systems or other users’ data, or compromise the platform’s security.
• Share login credentials, verification codes, or permits with unauthorized persons.
• Enter false data, impersonate others, or misuse account permissions.
• Interfere with, copy, reverse-engineer, or resell the Service without written permission.

• The Service is provided to schools under a paid subscription whose plans, duration, and fees are set out in a separate agreement or quotation.
• Unless otherwise agreed, fees are payable in advance and are subject to the Value Added Tax applicable in the Kingdom.
• Expiry of the subscription or non-payment may result in suspension of access after the agreed grace period ends.
• Refunds (if any) are processed in accordance with the agreement and applicable regulations.

All intellectual property rights in the platform — including the software, designs, the “Nidaa” trademark, and content — are owned by us or our licensors and are protected under applicable regulations. The School is granted a limited, non-exclusive, non-transferable license to use the Service for the duration of the subscription. Our marks or content may not be used without prior written permission. The School’s and its users’ data remain owned by them.

The processing of personal data is subject to our Privacy Policy, which complies with the Personal Data Protection Law of the Kingdom of Saudi Arabia. We commit to protecting data with appropriate security measures, and the School and users commit to handling student and parent data confidentially and in their interest. For details, please review our Privacy Policy.

We strive to make the Service available around the clock; however, it may be affected by maintenance, updates, or circumstances beyond our control. We may perform scheduled maintenance with prior notice where possible. Technical support is available through the in-platform Support Center and via the contact details below. Specific service levels (SLA) may be set out in a separate agreement for certain plans.

• We may suspend or terminate access to the Service upon violation of these Terms, non-payment of fees, or for security or legal reasons.
• The School may terminate the subscription in accordance with the agreement.
• Upon termination, the School is given a window to retrieve its data before it is deleted under the retention and deletion policy.

The Service is provided “as is” and “as available”. Although we exercise due care, we do not guarantee that the Service will be entirely uninterrupted or error-free. Nidaa is not liable for indirect or consequential damages, and our total liability — to the extent permitted by the regulations of the Kingdom — is limited to the value of the fees paid for the Service during the period in question. This clause does not limit any liability that may not be excluded under the applicable law.

We may update these Terms from time to time. When we make material changes, we will post the updated version here with a revised “Last updated” date and may notify you through the platform. Your continued use of the Service after the changes take effect constitutes acceptance of them.

These Terms are governed by and construed in accordance with the regulations in force in the Kingdom of Saudi Arabia. In the event of any dispute relating to them that is not resolved amicably, jurisdiction lies with the competent judicial authorities in the Kingdom of Saudi Arabia.

For any inquiry about these Terms, contact us: